U Bounce Hire – Terms and Conditions
1. Bookings and Deposits
All bookings require a non-refundable booking fee to secure your date and equipment.
Standard inflatables and machines: £25 deposit
Large inflatables (e.g. Giant Slide, Ninja Assault Course): £50 deposit
Snack machines (slush, popcorn, hotdog, candyfloss): £10 deposit
Remaining balance is due the day before or before setup.
Late payments incur a £20 per day fee.
2. Cancellations and Weather Policy
All outdoor bookings are weather dependent.
We reserve the right to cancel or postpone bookings due to rain, wind, heat, or poor ground conditions.
These decisions are made for safety, insurance, and equipment protection reasons.
We will do our best to offer alternative options or rescheduling.
In the event of weather-related cancellation, your deposit is valid for 12 months.
If you cancel your booking twice, your deposit is forfeited.
3. Refunds
All deposits are strictly non-refundable.
If full payment was made and cancellation occurs, a refund will be issued minus the deposit.
No refunds are given where the cancellation is due to inappropriate or aggressive behaviour (see section 5).
4. Hire Agreements
All customers must complete and sign the relevant hire agreement before the booking is confirmed.
Snack machines have a separate agreement – you can complete that form here.
5. Behaviour and Conduct Policy
U Bounce Hire has a zero-tolerance policy for aggressive, abusive, or threatening behaviour.
This includes face-to-face, phone, text, email, or social media contact.
Any behaviour we deem as abusive, inappropriate, or persuaded aggression will result in:
Immediate cancellation
Loss of your deposit
Refusal of future bookings
You cannot demand a refund under these circumstances.
We are a family-run business and expect respectful communication at all times.
6. Deposit Validity
Unlike most companies, we validate all deposits for 12 months.
This means you can rebook within a year and your original deposit will be deducted from the new total.
7. Insurance and Safety
All equipment is tested, cleaned, and maintained regularly.
We hold full public liability insurance, available on request:
View Insurance Certificate
PIPA test certificates are available for applicable inflatables.
8. Cleaning & Damage Charges
All inflatables and equipment must be returned in the same clean and undamaged condition as they were delivered. Any misuse, excessive mess, or damage will incur the following charges:
£50 – If returned in an unclean or excessively wet condition (e.g. water fights or hosepipe use not caused by weather).
£150 – If stained by face paint, body paint, or any type of ink or body art.
£200 – For a punctured inflatable.
£150 – For a damaged blower.
£300 – For a heavily damaged castle.
Any other damage will be charged at the cost of repair or replacement.
You may also be charged for loss of earnings if the inflatable is rendered out of use.
Equipment Use Rules
The bouncy castle must not be used if it becomes wet on the jumping area.
NO water fights, No hosepipes,No swimming pools and absolutely no washing-up liquid are to be used on or near the inflatable.
If no shower cover is fitted and rain occurs, the castle should not be used.
In heavy rain, we recommend switching the inflatable off. Any bubbling or surface water is normal and can be towel dried.
If the equipment fails for any reason, all users must come off immediately and the unit must not be used again.
No unauthorised person should attempt to move the inflatable or tamper with electrical equipment.
All items must be returned clean, dry and in working condition or charges will apply.
Disclaimer
U Bounce Hire is not responsible for any accidents or damage caused during your hire period. By placing a booking and paying a deposit, you confirm that you have read and agreed to these terms and conditions, and that you will follow all safety rules and instructions provided.
By signing our hire agreement, you also acknowledge and accept that legal action cannot be taken against U Bounce Hire for any incidents or injuries that may occur.
Need to Reschedule or Ask a Question?
Contact us directly on 07999 035 485 or visit www.ubouncehire.co.uk for more info
Why Bouncy Castles Cannot Be Used in Wet or Dangerous Weather
For health, safety, and insurance reasons, bouncy castles must not be used in wet, stormy, or extreme weather conditions. Here's why:
1. Slippery Surfaces Are a Serious Risk
When the inflatable gets wet, especially on the jumping area, it becomes extremely slippery. This significantly increases the risk of falls, injuries, and collisions between users. Water can also pool inside the inflatable, making it unstable and unsafe to use.
2. Electrical Hazards
Bouncy castles rely on blowers and extension cables to stay inflated. In rainy weather or thunderstorms, there’s a very real risk of electrical faults, short circuits, or electric shock, especially if connections become damp. This puts both users and operators in danger.
3. Wind and Storms Can Uplift Inflatables
High winds or sudden gusts can lift even the heaviest bouncy castles off the groundWhy Bouncy Castles Cannot Be Used in Wet or Dangerous Weather
For health, safety, and insurance reasons, bouncy castles must not be used in wet, stormy, or extreme weather conditions. Here's why:
⚠️ 1. Slippery Surfaces Are a Serious Risk
When the inflatable gets wet, especially on the jumping area, it becomes extremely slippery. This significantly increases the risk of falls, injuries, and collisions between users. Water can also pool inside the inflatable, making it unstable and unsafe to use.
⚡ 2. Electrical Hazards
Bouncy castles rely on blowers and extension cables to stay inflated. In rainy weather or thunderstorms, there’s a very real risk of electrical faults, short circuits, or electric shock, especially if connections become damp. This puts both users and operators in danger.
🌪️ 3. Wind and Storms Can Uplift Inflatables
High winds or sudden gusts can lift even the heaviest bouncy castles off the ground. This has caused serious accidents across the UK. Our equipment follows strict PIPA and HSE safety guidelines, which state that inflatables must not be used in winds above 24mph (38km/h) or in any storm conditions.
🛡️ 4. Insurance Will Not Cover Unsafe Use
Our public liability insurance only covers safe, controlled use of our inflatables. If a bouncy castle is used in unsafe weather, insurance is void, and we cannot be held responsible for any accidents or damage. It also breaches our hire agreement and terms of use.
⛔ 5. Ground Conditions Matter
Even if the rain stops, soft or waterlogged ground can cause stakes and anchor points to loosen, making the inflatable unstable and unsafe. We must always ensure the inflatable is fully secured and on suitable ground before use. This has caused serious accidents across the UK. Our equipment follows strict PIPA and HSE safety guidelines, which state that inflatables must not be used in winds above 24mph (38km/h) or in any storm conditions.
4. Insurance Will Not Cover Unsafe Use
Our public liability insurance only covers safe, controlled use of our inflatables. If a bouncy castle is used in unsafe weather, insurance is void, and we cannot be held responsible for any accidents or damage. It also breaches our hire agreement and terms of use.
5. Ground Conditions Matter
Even if the rain stops, soft or waterlogged ground can cause stakes and anchor points to loosen, making the inflatable unstable and unsafe. We must always ensure the inflatable is fully secured and on suitable ground before use.